Application Support Analyst

Description

Position at Resolver

The Application Support Analyst is a hybrid of techie-lover, problem-solver, business-thinker, and customer advocate. This position focuses on customer needs through question/problem diagnoses, issue resolution and communication of technical solutions, all while delivering an exceptional customer service experience.

Customer Support Solves problems through critical analysis, consultative questioning and relationship buildingResponds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solutionEnsures the utmost courtesy, professionalism, and politeness in both written and verbal customer contactsReceives, assesses, and prepares data from customers for conversion from older software versionsDocuments all customer contact for future reference, you must be able to channel your inner librarianLearning & DevelopmentIncre...