Job Description
Job Description: Application Support
Analyst
Role: Application Support Analyst
Location: NCR – Manila
Type: Full-time (24x7x365 Roster / On-Call Rotation)
Role Summary
We are seeking a resilient and technically astute Application Support Analyst to join our
Operations team. In this role, you will be the guardian of our production services, ensuring
high reliability, performance, and customer satisfaction.
You will not just work tickets—you will drive operational excellence. You will own the full
lifecycle of incidents, maintain critical monitoring frameworks, and actively participate in
our transition toward a DevOps and SRE-driven culture. You will be responsible for triaging
complex application issues, managing communication during critical outages, and
automating repetitive tasks to reduce toil.
Key Responsibilities
Application Support & Incident Management
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