Application Support Analyst II

About the Application Support Team

We take a holistic approach in supporting users and their applications by lessening roadblocks, improving efficiencies, and ensuring the security of our teams and tools. As we identify any chronic or systemic issues that are impacting our users, we work with other teams to prevent them from happening in the future. We want to be known for being approachable, smart, adaptable, and reliable.

About the role

In the Application Support Analyst II role, you will fulfill an important role in providing application support to end-users around the globe. You will help end-users across all teams with troubleshooting, updating required software components, and providing application support for our suite of internal tools. You are technical, a problem solver, and always looking for ways to help the members of our Thumbtack teams.

What you will do

• Take ownership of global helpdesk tickets.
• Familia...