Application Support Analyst

Overview

The Application Support Analyst provides first line and mid-tier support for the Technology Services help desk which provides software development and managed marketing (storefront) sites for customers and Mittera users alike. This role focuses on triage, issue remediation, incremental improvements, delivering standard and ad hoc reporting, storefront product and site updates, and other routine tasks that keep applications and workflows running smoothly.

This position is ideal for someone who enjoys programming and problem solving and prefers working in a hands-on, support-focused environment. The analyst should possess strong technical aptitude, curiosity, and a desire to build a career in application support. This position requires excellent communication and interpersonal skills as this role interacts directly with clients, account managers, and other departments within Mittera Group.

Responsibilities

• Triage & Resolution