Application Support Analyst, DEX

Responsibilities

1. Technical support for TeamViewer DEX’s customers for all TeamViewer DEX Applications.

2. Collect all necessary information and logs to help identify the root cause.

3. Respond to incidents raised by email, telephone, or through TeamViewer DEX’s dedicated customer support portal on round the clock basis (Shifts)

4. Resolve all incidents within the allocated SLA

5. Resolve incident from investigation or escalate to third line support

6. Keep communication flowing between TeamViewer DEX and our customers throughout the incident lifecycle

7. Manage timely resolution of critical incidents

8. Contributing to the TeamViewer DEX Support Knowledge Base

9. Technical knowledge of current and future TeamViewer DEX products and technologies is essential to maintain a good working knowledge of TeamViewer DEX products and solutions. Full training and certification is ...