Application Support Analyst

Application Support Analyst

As an Application Support Analyst at Enverus, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications. You will be responsible for troubleshooting, diagnosing, and resolving our user issues, and will have the opportunity to work on cutting‑edge Enverus software products. Your expertise and commitment to customer experience will be essential to our success.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Provide front‑line support for our software applications via phone, email, or virtual screen share within organization‑level agreements.
• Diagnose and troubleshoot software application issues, working closely with users to resolve problems efficiently and effectively.
• Maintain organized records of customer requests, ensuring all relevant information is documented accurately.
• Regular and predict...