Application Support Analyst

We're Hiring: Application Support Analyst (Mid-Level)

Hybrid | Bogotá

Do you enjoy troubleshooting applications, analyzing data, and keeping systems running smoothly? Are you comfortable working with SQL, incident management, and cross-functional teams? This role is ideal for someone who thrives in a hands-on support environment.

At
Nuaav
, we're looking for a
Mid-Level Application Support Analyst
to provide
L2 support
for our e-commerce platform and help ensure reliable, high-quality service.

What you'll be doing:

• Provide L2 application support for an e-commerce platform
• Monitor queues, investigate incidents, and resolve order-related issues
• Write and analyze
  SQL queries
  to generate actionable insights
• Improve efficiency through
  automation and process documentation
• Collaborate with internal teams across
  Oracle, SAP, Jira, Jenkins, Glassbox, and Azure
• Su...