Job Description
Join the University of Ottawa as an Application Support Analyst, providing crucial support in a hybrid work environment. Utilize your expertise in enterprise systems and client communication to enhance the university’s IT services.
In this intermediate role, you will report to the Senior Manager, Information Technology, and act as a central resource for large enterprise systems. Your responsibility includes incident management, documentation, and client communication to ensure service continuity. You will work collaboratively with clients to resolve issues efficiently and improve the overall IT experience for users at the university.
Key Responsibilities:
• Organize staff training and maintain user documentation
• Monitor and improve incident management processes
• Communicate updates to clients regularly
• Track incidents and manage service requests effectively
• Produce management reports to enhance service quality
Requirements:
• University degree in Compu...
In this intermediate role, you will report to the Senior Manager, Information Technology, and act as a central resource for large enterprise systems. Your responsibility includes incident management, documentation, and client communication to ensure service continuity. You will work collaboratively with clients to resolve issues efficiently and improve the overall IT experience for users at the university.
Key Responsibilities:
• Organize staff training and maintain user documentation
• Monitor and improve incident management processes
• Communicate updates to clients regularly
• Track incidents and manage service requests effectively
• Produce management reports to enhance service quality
Requirements:
• University degree in Compu...
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