Job Description
Elevate your career as an Application Support Analyst with iA Financial Group in Quebec. Manage operational requests, resolve incidents, and collaborate with IT experts to enhance systems stability.
The IT Service Delivery - SAEC Directorate is seeking a skilled analyst to support critical group savings and retirement systems. In this role, you will analyze incidents, understand business needs, and optimize support practices to foster autonomy and continuity. Your ability to communicate effectively will bridge technical and non-technical audiences, ensuring operational efficiency.
Key Responsibilities:
• Take ownership of operational service requests
• Analyze and document resolutions for incidents
• Collaborate with IT to accelerate issue resolution
• Perform data analysis and report generation
• Identify and address recurring operational issues
Requirements:
• College diploma or bachelor’s in IT or related field
• 10 years of experience in group savings ...
The IT Service Delivery - SAEC Directorate is seeking a skilled analyst to support critical group savings and retirement systems. In this role, you will analyze incidents, understand business needs, and optimize support practices to foster autonomy and continuity. Your ability to communicate effectively will bridge technical and non-technical audiences, ensuring operational efficiency.
Key Responsibilities:
• Take ownership of operational service requests
• Analyze and document resolutions for incidents
• Collaborate with IT to accelerate issue resolution
• Perform data analysis and report generation
• Identify and address recurring operational issues
Requirements:
• College diploma or bachelor’s in IT or related field
• 10 years of experience in group savings ...
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