Application Support Analyst

**Application Support Analyst**
Are you ready to work with high profile customers, technical support, and product development teams to bring deep knowledge and excellence in customer service for our IDT operation, having high service capabilities and technical expertise?
**About the Role**
In this opportunity as an **Application Support Analyst**, you will be responsible to:
Purpose of this role is act as product specialist for IDT, having an excellent technical background and IDT knowledge at the different instances (Determination, Integration) to provide some assistance to the IDT agents with difficult cases and be self
- driven on the assigned tasks
- Interface with product support groups and development groups.
- Provide first level support for problem resolution, including reproduction of customer issues.
- Escalate major, elusive or recurrent issues that affect customer satisfaction.
- Respond to customers' inquiries relating to technical issues with so...