Job Description

In this role

, you will have the opportunity to: 

  • Provide quality assurance for the projects in development, by planning and testing, identifying and documenting defects, and working with developers and product managers to fix and verify issues.
  • Provide feedback on system improvements based on user experiences and operational challenges.
  • Create, execute, maintain manual and automated tests (in Ranorex and/or other auto web test tools).
  • Field technical Level 3 Support escalations via SFL in a timely and professional manner
  • Replicate, diagnose, and resolve application-related issues. Triage, log, and escalate to Development when necessary.
  • Retrospectively review the need for escalation, identify steps to proactively address where possible (i.e. internal/external training opportunity, GTST knowledge base addition, etc.) to improve future support.
  • Act as a liaison between users, product managers, and the Development Team t...

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