Job Description
Brief Position Description:
The Application Specialist - Veeva supports the day-to-day operations of Clinical Systems/ IT applications (with GxP categorization), ensuring optimal system performance and managing system enhancements. In addition, the Application Specialist (Senior) shall lead in resolving L2/L3 tickets and mentor/help Application Analysts for L1 ticket resolution for ensuring all defined KPI's and SLA's are met. The Application Specialist (Senior) provides training and technical support to clinical users, Application Analysts and contributes to the review and maintenance of processes, tools and standards.
Minimum Qualifications & Experience:
Degree in a related field; computer science, information technology and/or information systems.
Experience in clinical trial systems supporting the CRO and/or pharmaceutical industry is advantageous.
Responsibilities:
Provide L2/L3 support for clinical (CTMS, eTMF & Vault Safety) & IT systems with GxP categorization...
The Application Specialist - Veeva supports the day-to-day operations of Clinical Systems/ IT applications (with GxP categorization), ensuring optimal system performance and managing system enhancements. In addition, the Application Specialist (Senior) shall lead in resolving L2/L3 tickets and mentor/help Application Analysts for L1 ticket resolution for ensuring all defined KPI's and SLA's are met. The Application Specialist (Senior) provides training and technical support to clinical users, Application Analysts and contributes to the review and maintenance of processes, tools and standards.
Minimum Qualifications & Experience:
Degree in a related field; computer science, information technology and/or information systems.
Experience in clinical trial systems supporting the CRO and/or pharmaceutical industry is advantageous.
Responsibilities:
Provide L2/L3 support for clinical (CTMS, eTMF & Vault Safety) & IT systems with GxP categorization...
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