Job Description

Qualifications
  • PREVIOUS EXPERIENCE IN A CALL CENTER ENVIRONMENT.
  • Customer Service Oriented with demonstrated ability to show empathy.
  • Excellent written and verbal communication skills.
  • Must be patient and inclined to help others.
  • Detail oriented.
  • Ability to achieve high productivity and quality standards.
  • Proficient working knowledge of Windows OS, Internet, and associated software.
  • Bilingual - English/Spanish a plus.
Responsibilities
  • Completes the online application for the claimant.
  • Asks a series of personal medical questions.
  • Uses several systems to complete the process: website, internal, and order management systems.
  • Demonstrate empathy, compassion, and patience.
  • Maintain confidentiality of sensitive information.
  • Meet productivity and quality goals.
  • Use of call management software to answer calls, adhere to specified schedule...

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