Job Description
We are looking for an Application Support Engineer to handle Tier 2/3 support for the ESG platform, support observability POCs (Grafana stack on OpenShift), and collaborate with the ITSM monitoring team.
What you would do:
Provide Tier 2/3 support for the ESG application, including troubleshooting and deployments across environments (CER, QLY, PRD);
Automate tasks and deployments using GitLab, Ansible, and participate in weekly release reviews;
Support the observability POC (Grafana Mimir, Loki, Alloy) on OpenShift using Helm and GitLab CI;
Contribute to the migration of Grafana Central to OpenShift and suggest improvements in IaC (Terraform, Ansible);
Collaborate with the ITSM team using tools like OBM, SiteScope, Prometheus, and Python scripts for automation;
Coordinate with developers, QA, and external vendors to resolve issues and ensure platform stability.
What you need to bring:
Solid experience in application or platform support (Tier 2/3);
Experi...
What you would do:
Provide Tier 2/3 support for the ESG application, including troubleshooting and deployments across environments (CER, QLY, PRD);
Automate tasks and deployments using GitLab, Ansible, and participate in weekly release reviews;
Support the observability POC (Grafana Mimir, Loki, Alloy) on OpenShift using Helm and GitLab CI;
Contribute to the migration of Grafana Central to OpenShift and suggest improvements in IaC (Terraform, Ansible);
Collaborate with the ITSM team using tools like OBM, SiteScope, Prometheus, and Python scripts for automation;
Coordinate with developers, QA, and external vendors to resolve issues and ensure platform stability.
What you need to bring:
Solid experience in application or platform support (Tier 2/3);
Experi...
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