Job Description

At ASTEK Iberia , we are looking for a Application Production Support to join a leading company in the banking sector . You will play a key role in ensuring system stability, maintenance, and continuous improvement of critical banking systems.


Main responsibilities:


  • Production support for core banking applications / Application maintenance (corrective and evolutive).
  • Deployments and testing for new projects.
  • Obsolescence management and patching activities.
  • Handling user requests and internal client support.
  • Supporting both On-Premises solutions and third-party SaaS solutions.
  • Answering product-related queries, including: Product usage and design, Configuration, Software updates, Third-party integrations
  • Managing tickets via ServiceNow and JIRA.
  • Working under ITIL methodology and ensuring SLA compliance.
  • Performance tuning and root cause ana...

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