Application Production Support

We are looking for a Senior Application Support Engineer to join a high-availability Production Support environment within the Investment Finance domain. This role requires strong technical troubleshooting skills, ownership of incidents end-to-end, and close collaboration with IT and business stakeholders to ensure stability and performance of critical applications.

Key Responsibilities

• Provide L2/L3 production support for business-critical applications in an investment finance environment.
• Lead incident management end-to-end (investigation, resolution, communication), ensuring SLA compliance and stakeholder alignment.
• Perform advanced troubleshooting using SQL across SQL Server, Oracle, and Sybase environments.
• Monitor system health and performance using tools such as Kibana and Grafana, proactively identifying risks and recurring issues.
• Drive root cause analysis (RCA), contribute to problem management, and implement p...