Application Production Support

Incident management 1. Analysis, communication, coordination, correction, PIRs 2. Problem creation and follow-up 3. Change management 4. Review and validation 5. Technical implementation 6. Coordination and communication Monitor and supervise application and infrastructure components Obsolescence and vulnerability management Capacity planning management DRP technical management and coordination Decommission management Maintain up-to-date referential and documentation (e.g., operating procedures) Morning/Evening checks achievement Definition of the technical solution Schedule definition with stakeholders and deadline commitment Production and infrastructure resources provisioning on all environments Technical integration of applications using existing products and services Technical user stories implementation, independently or by coordinating the right players (BP21 and other ITGP teams) Implement monitoring and supervision Follow FinOPS and SRE guide...