Application Production Analyst

Description

Work within the Productions Operations technical team, primarily focused on Front Office applications technical support to CTI users. Team is responsible for delivering day to day support, issue resolution, incident/problem management, and small technology change. Application support is focused on Aladdin, and Portware as the key systems, along with other existing toolsets including Bloomberg TCA, Liquidnet, Tradeweb, and trading venues. Drive issue resolution, participate in testing, develop procedural documentation and manuals. Continuously look for opportunities to improve service levels, system performance and vendor relations.

The role is part of a global team covering US, EMEA and APAC regions.

The team provides support during regional business hours, handing over responsibility from region to region during the global working day. The position is based in India for covering US Timezone (8:00pm-4:30am IST).

MAIN RESPONSI...