Application Product Support Engineer

Introduction

We are looking for an Application Product Support Engineer to provide high-quality technical support for the ICE-AI platform deployed in customer environments.

In this role, you will focus on application-level troubleshooting, log analysis, and system health monitoring. You will act as the primary technical contact for customers, working closely with engineering and product teams to ensure platform stability and customer satisfaction.

Responsibilities include:

Log Analysis & Issue Identification

• Monitor and analyze application logs across distributed services (Django backend, microservices, message queues)
• Identify errors, anomalies, and performance bottlenecks
• Correlate events across services to determine root cause
• Use monitoring tools (Azure Application Insights, logging dashboards) to track system health
• Document recurring issues and create knowledge base articles

Technical Tro...