Application Operations 2nd Level Support, Madrid

We are still looking for the very Top Talent and we would be delighted if you were to join our team!

UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work with over 35,000 employees worldwide.

We are looking for a L2 Application Support to contribute to a project with one of our global banking customers.

Key Responsibilities

• Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support)
• Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs
• Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders
• Act as the local administrative Manager
• Take over periodic on-call duty (weekly 24/7 rotation)
• Administer change requests and ensure proper execution of appl...