Job Description
We are looking for a L2 Application Support to contribute for a project with one of our global customers in the banking sector.
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Key Responsibilities
- Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support)
- Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs
- Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders
- Act as the local administrative Manager
- Take over periodical on-call duty (weekly 24/7 rotation)
- Administer change requests and ensure proper execution of application-related processes
- Participate in periodic release a...
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