Application Management, Supervisor

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people‑first solutions powered by cloud‑based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at

The Application Management Supervisor is responsible for leading a team that provides support and maintenance for EWS, UMT, and data migration accounts.

Responsibilities

• Managing workload distribution and overseeing shift schedules
• Coaching, mentoring, and conducting performance evaluations for team members
• Ensuring the timely resolution of incidents and application issues in accordance with defined SLAs.
• Be aware of company objectives, respect them and act on them.
• Steer and motivate people to implement the company’s strategy and values.
• Guarantee that the team members are following comp...