Application Management Specialist

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Business Unit:  Information Technology Group

Department:  Information Technology

The role will be responsible in the managing the incidents and problems tickets escalated which includes investigation, resolution identification, impact and root cause analysis, and escalation to different support team for further investigation or resolution implementation.

The responsibilities we will trust you include but are not limited to:

Provide 3rd line support to incidents/problems escalated by Level 2 support.

Perform code level investigation/troubleshoot of incidents and problems and implement code changes in a highly technical environment.

Gather data, tests, and replicate incidents and problems.

Use mo...