Job Description
Responsibilities
- Provide support for customer applications (on-premises and Cloud / SaaS based) directly and via triage to 3rd party support vendors where appropriate.
- Provide support for customer reporting solutions created using SQL, Crystal Reports, Excel and Power BI
- Write functional and technical documentation for applications and reporting solutions.
- Engage in Database Administration/Maintenance tasks on SQL Server and Azure SQL
- Respond to business user requests for change in application functional capabilities and engage with technical leadership on business demand for feature development.
- Participate in Projects involving application or data components as a SME.
- Provide high‑quality support for the business‑critical application(s) or data system.
- Develop and maintain an in‑depth detailed knowledge of the applications you manage, including data structures, scheduled jobs, reports, and interfac...
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