Application Help Desk Analyst - 100% Remote

Application Help Desk Analyst Remote Public sector contract opportunity seeking 4 IT support professionals to provide application help desk services for Education and Advanced Education systems. This Alberta-based remote role focuses on ticket management, user access support, stakeholder coordination, and secure operations requiring enhanced security clearance eligibility. What is in it for you: Hourly salary of $40-50, based on experience. 12-month contract with a maximum extension term of 6 months. Full-time position: 36.25 hours per week. Weekday schedule from 8:15 am to 4:30 pm. Remote work opportunity within Alberta. Responsibilities: Provide front-line application support to members of the public and stakeholders accessing online systems related to Education and Advanced Education. Receive, log, categorize, and manage inquiries using Help Desk software. Troubleshoot technical issues and resolve incidents or escalate to the appropriate support level when required. Commun...