Job Description
Application Help Desk Analyst – Remote
Public sector contract opportunity seeking 4 IT support professionals to provide application help desk services for Education and Advanced Education systems. This Alberta-based remote role focuses on ticket management, user access support, stakeholder coordination, and secure operations requiring enhanced security clearance eligibility.
What is in it for you:•Hourly salary of $40-50, based on experience.
• 12-month contract with a maximum extension term of 6 months.
• Full-time position: hours per week.
• Weekday schedule from 8:15 am to 4:30 pm.
• Remote work opportunity within Alberta.
Responsibilities:• Provide front-line application support to members of the public and stakeholders accessing online systems related to Education and Advanced Education.
• Receive, log, categorize, and manage inquiries using Help Desk software.
• Troubleshoot technical issues and resolve incidents or escal...
Public sector contract opportunity seeking 4 IT support professionals to provide application help desk services for Education and Advanced Education systems. This Alberta-based remote role focuses on ticket management, user access support, stakeholder coordination, and secure operations requiring enhanced security clearance eligibility.
What is in it for you:•Hourly salary of $40-50, based on experience.
• 12-month contract with a maximum extension term of 6 months.
• Full-time position: hours per week.
• Weekday schedule from 8:15 am to 4:30 pm.
• Remote work opportunity within Alberta.
Responsibilities:• Provide front-line application support to members of the public and stakeholders accessing online systems related to Education and Advanced Education.
• Receive, log, categorize, and manage inquiries using Help Desk software.
• Troubleshoot technical issues and resolve incidents or escal...
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