Job Description

RESPONSIBILITIES
  • Identify and resolve application issues encountered by users.
  • Perform upgrading of application software.
  • Responsible to drive all technical and functional issues towards closure
  • Perform diagnosis, investigation, resolution, coordination with business, application owners, and infrastructure support.
  • Assist in compiling data and material for presentations.
  • Interface with other technical support personnel, engineering and product management to escalate and resolve issues.
  • Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement.
  • Co-ordinate and involve in SIT, UAT application testing.
  • In charge and perform Software Release Management.
  • Co-ordinate and work with customer on for software release and application release and testing.
  • Deployment of patches in multiple environments and tracking the same.
  • Perform troubleshooting and...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Helius today.

    Submit Application