Job Description

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Solve customers’ technical problems 

  • Develop clear tech communication channels between Corning and assigned customers.
  • Ensures customer satisfaction through timely and effective technical problem resolution and technical service.
  • Resolve/clarify disposition of returns for manufacturing/quality action. 
  • Establish strong linkage to Customer Service, Supply Chain, Quality Assurance, Product Engineering and Product Line Management. 
  • Coordinate customer’s quality/technical audit at Corning. 

    • Define and deliver today's product 

  • Develop and document thorough understanding of customers' processes from a product, design development and manufacturing perspective. 
  • Lead the promotion of Corning's technology advantages and capabilities. 
  • Prioritize these advantages according to customer requirements and concerns. 
  • Propose customer specifications to Worldwide Product Engineer. 
  • Negotiate and close sp...

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