Job Description
Title: Application Engineer (ServiceNow Performance Analytics and Reporting)
Skills:
- ServiceNow Modules Familiarity (ITSM)
- Reporting and Dashboard Creation
- Data analysis/visualization
- Key performance Indicator Development
Key Responsibilities:
- Develop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations.
- Design and build interactive dashboards and reports to monitor performance and support business objectives.
- Analyze data to identify trends, patterns, and performance gaps within various ServiceNow modules.
- Define and set up thresholds, targets, and alerts to provide real-time visibility and predictive forecasts.
- Collaborate with business analysts, process owners, and IT teams to capture requirements and ensure alignment with organizational goals.
Ready to Apply?
Take the next step in your AI career. Submit your application to Flex Employee Services today.
Submit Application