Job Description

Title: Application Engineer (ServiceNow Performance Analytics and Reporting)


Location: Ayala, Makati - Hybrid


Skills:

  • ServiceNow Modules Familiarity (ITSM)
  • Reporting and Dashboard Creation
  • Data analysis/visualization
  • Key performance Indicator Development


Key Responsibilities:

  • Develop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations.
  • Design and build interactive dashboards and reports to monitor performance and support business objectives.
  • Analyze data to identify trends, patterns, and performance gaps within various ServiceNow modules.
  • Define and set up thresholds, targets, and alerts to provide real-time visibility and predictive forecasts.
  • Collaborate with business analysts, process owners, an...

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