Application Engineer

Department: Technical Support & Services

Position: Application Engineer

Reporting to: Manager of Technical Services

Work with: Application team and Sales and service

Position Accountabilities & Responsibilities

As an application engineer, it is primarily your duty to provide our customers with remote, telephone, or email support as needed. You should be able to visit the location and resolve all issues as per our organization policy if you are necessary to go to the field. Depending on the complaint made by our customer, it can be necessary to travel nonstop for 2–3 days. When providing support, you must also thoroughly document the commissioning procedure. As required, you will also offer post-visit support. You will be expected to know everything about the Crestron product line as a team member and be required to undergo the required training during your...