Job Description

Title:
Application Engineer (ServiceNow Performance Analytics and Reporting)

Location:
Ayala, Makati - Hybrid

Skills:

  • ServiceNow Modules Familiarity (ITSM)
  • Reporting and Dashboard Creation
  • Data analysis/visualization
  • Key performance Indicator Development

Key Responsibilities:

  • Develop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations.
  • Design and build interactive dashboards and reports to monitor performance and support business objectives.
  • Analyze data to identify trends, patterns, and performance gaps within various ServiceNow modules.
  • Define and set up thresholds, targets, and alerts to provide real-time visibility and predictive forecasts.
  • Collaborate with business analysts, process owners, and IT teams to capture requirements and ensure alignment with organizational goals.
  • Ensure ...

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