Job Description

Key Responsibilities:

  • Develop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations
  • Design and build interactive dashboards and reports to monitor performance and support business objectives
  • Analyze data to identify trends, patterns and performance gaps within various ServiceNow modules
  • Define and set up thresholds, targets and alerts to provide real-time visibility and predictive forecasts
  • Collaborate with business analysts, process owners, and IT teams to capture requirements and ensure alignment with organizational goals
  • Ensure data integrity governance, and adherence to best practices for scalability and accuracy
  • Communicate findings and recommendations to various levels of management through reports and presentations
  • Troubleshoot data and configuration issues to ensure the ongoing reliability of performance measurement tools.
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