Application Analyst

Role Summary

The Application Analyst provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.

About the Role

• Analyzes and resolves customer problems of low complexity, implementing documented solutions and workarounds to mitigate impact.

• Assesses the scope of issues and conducts root cause analysis and correlation with other systems or application problems.

• Engages others and escalates issues as needed, while proactively monitoring production and non-production environments/applications.

• Provides advice, training, and support to users regarding application functionality, correct operation, constraints, and user faults.

• Works on smaller, minimally complex projects or issues requiring specific exp...