APAC Service Desk Transformation & Governance Manager

We are seeking an experienced APAC Service Desk Transformation & Governance Manager to lead the implementation, coordination and governance of the programme.

This role will act as the central point of coordination between the global and regional IT teams, the selected vendor, and the various Maisons and Divisions across APAC. The successful candidate will drive the transformation programme, secure stakeholder alignment, manage risks and dependencies, and ensure a smooth transition towards the new Service Desk organisation.

Responsibilities

Programme Leadership & Governance

• Lead the APAC deployment of the new Service Desk operating model across all subsidiaries.
• Establish and maintain programme governance, reporting, risk management and escalation mechanisms.
• Define, monitor and secure the implementation roadmap, milestones and dependencies.
• Ensure alignment between Group IT strategy and loc...