Ap and T&e Global Sme (Envigado)

You will be responsible for overseeing and managing the company's general travel and expense processes. This role ensures policy and process compliance and will work closely with various departments, including finance, HR, and procurement to implement and maintain best practices in travel and expense management.

In this role you will also oversee the Help Desk and Vendor Query Portal, ensuring prompt resolution and stakeholder satisfaction.

Vendor Query Portal Management

• Oversee the end-to-end process of vendor query resolution through the vendor query portal.
• Collaborate with IT and vendors to enhance the functionality and user experience of the portal.

Help Desk Operations

• Establish and manage a centralized help desk function to address internal and external inquiries related to vendor interactions.
• Implement best practices for efficient help desk operations, including ticketing systems and knowledge base...