Job Description

About the Role

As the KYC Quality Check Supervisor, you will oversee a team of KYC analysts, ensuring service levels, quality standards, and productivity targets are consistently achieved. You'll coach team members, review complex KYC cases, manage operational risks, and help develop high-performing teams.

Key Responsibilities

  • Lead and manage a team of KYC analysts
  • Own team SLA, productivity, quality, and adherence metrics
  • Allocate workloads and rebalance capacity to meet operational targets
  • Review and approve complex or high-risk KYC cases
  • Conduct daily team huddles and weekly coaching sessions
  • Monitor analyst performance and support employee development
  • Partner with Quality Control to address quality trends and coaching opportunities
  • Manage attendance, adherence, and capacity planning
  • Identify operational risks and escalate with supporting data ...

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