Job Description

Job Description:

Essential Job Functions:

  • Diagnose, analyze, and resolve complex technical incidents and user queries related to archiving tools and platform.
  • Continuously monitor platform performance, maintain infrastructure, and execute upgrades to ensure stability.
  • Manage support tickets, provide 1st or 2nd level support, and coordinate with work with cross-functional teams on critical issues.
  • Assist in data engineering tasks, including data processing, transformation, and integration.
  • Use tools, scripting (e.g., Python), and Infrastructure as Code (IaC) to automate routine maintenance and deployments.
  • Create knowledge base articles, document procedures, and collaborate with product teams to improve functionality.
  • Manage user permissions, settings, and integrations to ensure optimal usage of the platform.
  • Develop a strong foundation in data engineering fundamentals.
  • Knowle...

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