Job Description
Overview
Diagnose, analyze, and resolve complex technical incidents and user queries related to archiving tools and platform. Continuously monitor platform performance, maintain infrastructure, and execute upgrades to ensure stability. Manage support tickets, provide 1st or 2nd level support, and coordinate with cross-functional teams on critical issues. Assist in data engineering tasks, including data processing, transformation, and integration. Use tools, scripting (e.g., Python), and Infrastructure as Code (IaC) to automate routine maintenance and deployments. Create knowledge base articles, document procedures, and collaborate with product teams to improve functionality. Manage user permissions, settings, and integrations to ensure optimal usage of the platform. Knowledge of cloud platforms (AWS, Azure), databases, and network protocols. Knowledge of different content and data management applications such as OpenText, Jivs, Docuware, Abbyy, Records Manager, KGS.
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