Job Description

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Are you passionate about transforming data into actionable insights? As a Power BI Developer, you'll play a pivotal role in our data-driven journey. Your expertise will bridge the gap between raw information and strategic decision-making.

Data Visualization and Reporting:

  • Create compelling Power BI reports and dashboards.
  • Collaborate with business stakeholders to understand their data needs and translate them into effective visualizations.
  • Ensure data accuracy and consistency across reports.

BPO Metrics Proficiency:

  • Leverage your understanding of BPO (Business Process Outsourcing) metrics:
  • Average Handling Time (AHT)
  • First Call Resolution (FCR)
  • Service Level Agreement (SLA) Compliance
  • Customer Satisfaction (CSAT) o First Reply Time (FRT)
  • Chat Concurrency
  • Attrition
  • Shrinkage
  • Analyze call center data and operational efficiency

T-SQL Expe...

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