Analyst Wholesale Customer Support

Job Description

The Wholesale Technical Support Analyst delivers exceptional customer service by providing technical support to Wholesale customers across the country. This role collaborates closely with various IT departments to resolve incidents, fulfill service requests, share knowledge, and maintain established customer service levels.

Responsibilities

• Provide remote support for customers, sales representatives, and office staff through standard communication channels such as phone and email.
• Resolve incidents and fulfill requests within established Service Level Agreements (SLAs).
• Deliver timely, efficient, and professional technical support while maintaining a high level of customer satisfaction.
• Communicate effectively with Sobeys staff and customers, ensuring all parties are informed of the status and progress of incidents and requests.
• Ensure all incidents and requests meet departmental quality sta...