Job Description

Requisition ID:

Career Group: Corporate Office Careers

Job Category: Store Systems Enablement

Travel Requirements: 0 – 10%

Job Type: Contract

Country: Canada (CA)

Province: Nova Scotia; Alberta; Ontario

City: Mississauga, Stellarton, Calgary

Responsibilities

Maintain knowledge of key systems (CAO, FIM, ISP/POS, Kronos) across all applicable banners to:

  • Properly analyze data
  • Share knowledge with other team members to maximize overall team effectiveness in supporting change and usage of key systems
  • Triage questions from DOs, MROs on existing systems and tools
  • Ensure optimal customer service standards are upheld in the team call center by fielding questions related to reports issued by the team
  • Participate in continuous improvement ...

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