analyst, system maintenance

We are seeking a skilled IT Operations Engineer to join our dynamic technology team. The ideal candidate will be responsible for maintaining and optimizing our business-critical systems, ensuring high availability, and providing exceptional technical support to our users. This role requires a proactive problem-solver with strong technical skills and excellent communication abilities.

KEY RESPONSIBILITIES:

a) Business System Monitoring & Incident Management:

• Conduct real-time monitoring of core business systems (e.g., WMS/TMS, CRM, MES) to track their health status and key performance indicators (KPIs).
• Respond promptly to and handle alerts and user-reported incidents via tickets/phone calls from business users (e.g., customer service, warehouse staff, production planners), quickly assessing the business impact scope.
• Execute standardized troubleshooting procedures to perform initial diagnosis and restoration for common business operation i...