Job Description

Job Title: BPO Analyst – Call/Chat/Email Audit Process

Job Summary:

We are looking for a detail-oriented and analytical BPO Analyst for the Call/Chat/Email Audit Process . The role involves monitoring and evaluating customer interactions across multiple communication channels to ensure quality, compliance, and excellent customer service . The ideal candidate will provide actionable feedback and recommend process improvements to enhance service efficiency.

Key Responsibilities:

✅ Quality Audits & Compliance:

  • Monitor and assess call/chat/email interactions to ensure adherence to company policies, compliance standards, and quality guidelines.
  • Identify service gaps, communication errors, and training needs to improve overall customer experience.
  • Ensure agents follow data security, privacy policies, and regulatory guidelines in all customer interacti...

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