Job Description

Description

:

Essential Responsibilities:

  • Prioritize and analyze internal and external escalations to prevent future escalations.
  • Provide feedback regarding necessary changes and updates including policies, upgrades, and potential workflow changes.
  • Function as Subject Matter Expert, partnering with key stakeholders for educating, training, coaching, and enhancing risk/detections.
  • Report trends, make recommendations, and escalate issues/concerns appropriately to enhance the program.
  • Contribute to business improvements e.g., MBR, DSA/ Internal service level, routing analysis, contact reduction etc.
  • Develop robust monthly insights for team members and the leadership team.
  • Run business and self-identified projects.
  • Support complex consumer and merchant issues or escalations engaging appropriate stakeholders focused on resolution.

    • Expected Qualifications:

  • 1+ years relevant expe...

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