Job Description

Major/Essential Functions

  • Handle and maintain confidential records on all Texas Tech University prospects and applicants.
  • Research issues regarding application documents and problem solve; anticipate next steps and prioritize workload.
  • Answer calls through call center software and provide accurate information to callers regarding TTU processes, policies, and next-steps.
  • Cross train on all processes within Admissions processing.
  • Oversee assigned files as well as a specialization within the unit, ensuring accuracy and timeliness in processes.

    • Preferred Qualifications

  • Working knowledge/proficiency in operation of Microsoft Office Suite, ten key and call center software, as well as admissions policies and procedures, enrollment goals, and university facts.
  • Ability to learn and become proficient with customer relationship software and various other software applications is required.
  • Ability t...

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