Job Description

Description

ROLE       :       Scheduling Analyst

DESIGNATION     :     Analyst, Planning and Scheduling (9A)

LOCATION              :     Gurgaon     

YEARS OF EXPERIENCE    :     2years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities :-

  • Skill-Based Scheduling for agents
  • Defines agents according to skills and proficiencies
  • Agent Access & Allows agents to view schedules and acknowledge changes
  • Captures, categorizes and measures all “non-working time”, e.g. vacation, meetings, breaks training. & Schedule Inefficiency
  • Compares over/under staffing with total staffing hours.  Measures th...

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