Job Description
Job Title:
Analyst, Planning & SchedulingJob Description
ROLE :Scheduling Analyst
DESIGNATION :Analyst, Planning and Scheduling (9A)
LOCATION :Gurgaon
YEARS OF EXPERIENCE :2years
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities :-
- Skill-Based Scheduling for agents
- Defines agents according to skills and proficiencies
- Agent Access & Allows agents to view schedules and acknowledge changes
- Captures, categorizes and measures all 'non-working time', e.g. vacation, meetings, breaks training. & Schedule Inefficiency
- Compares over/under staffing with total staffing h...
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