Analyst, Planning & Scheduling

ROLE : Scheduling Analyst

DESIGNATION : Analyst, Planning and Scheduling (9A)

LOCATION : Gurgaon

YEARS OF EXPERIENCE : 2years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities :-

• Skill-Based Scheduling for agents
• Defines agents according to skills and proficiencies
• Agent Access & Allows agents to view schedules and acknowledge changes
• Captures, categorizes and measures all 'non-working time', e.g. vacation, meetings, breaks training. & Schedule Inefficiency
• Compares over/under staffing with total staffing hours. Measures the effectiveness and quality of scheduling.
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