Analyst, Operational Excellence, India (P&C)

Principal Responsibilities

Implement OPEX Standards

• Ability to create and implement standard operating procedures in line with the OPEX standards
• Review the current procedures and standardize as per the OPEX requirements
• Oversee the progress to ensure the processes are on track
• Understand operational standards defined by OPEX, performance audits to ensure adherence to defined standards

MIS Reporting

• Should have a strong foundation knowledge of excel
• Ability to create and track reports around Average Handling Time, Efficiency and Utilization
• Ability to create reports around payroll, budgeting and incentive coverage
• Perform data analysis for generating reports on periodic basis
• Excellent time management skills with a proven ability to meet deadlines.
• Strong logical and analytical skillsets

Stakeholder...